Overview
Virgin Australia embarked on a strategic workforce transformation by implementing UKG (Kronos) WFM Pro to optimise workforce planning and rostering for their ground crew. The project scope included timekeeping, leave management, and daily integration with Oracle HRIS and Payroll systems.
Challenge
With complex payroll requirements and the critical need for accurate employee remuneration, Virgin Australia faced significant challenges. The airline needed robust assurance that the new system would perform reliably, meet strict timelines, and align with business requirements. Despite embedding experienced payroll SMEs in the project, Virgin sought an independent specialist to:
- Validate pay-run accuracy through side-by-side comparisons of legacy and new systems.
- Reconcile and explain variances to ensure payroll outcomes were accurate.
- Provide confidence in test case coverage during an intense 11-week testing phase.
- Maintain progress and adherence to the project schedule.
Solution
Elwyn was engaged to deliver independent validation and assurance services. The team quickly upskilled on Virgin’s intricate payroll environment and seamlessly integrated with internal stakeholders and external vendors (UKG and Test Assure). Key contributions included:
- Conducting independent validation of test pay-runs to identify and resolve discrepancies.
- Critically reviewing vendor test cases to ensure alignment with business requirements.
- Leading payroll reconciliation efforts to maintain test schedule integrity and ensure accuracy.
Outcome
Elwyn’s expertise brought significant value and assurance to the program. Their deep project and data knowledge enabled Virgin Australia to move forward with confidence, adhering to project timelines and budget.
The quality of Elwyn’s contributions was recognised by Virgin Australia’s payroll team and vendors UKG and Test Assure, who commended the team’s ability to quickly grasp complex requirements and deliver key outcomes. Virgin Australia highlighted Elwyn’s professionalism, subject matter expertise, and commitment to delivery excellence as essential to the project’s success.
