Overview
GPT Group, a leading Australian property company, embarked on the CTI Replacement Project to modernise and future-proof its property management systems. The initiative aimed to replace the legacy CTI platform with SAP RE-FX for property lease management and Microsoft BI for reporting and analytics.
Covering Retail, Commercial, Logistics, and Flexible Workspace divisions, the project included process redesign, data migration, reporting transformation, and business readiness activities.
Challenge
Managing diverse property portfolios with varied lease structures and billing models presented significant challenges. GPT needed to:
- Harmonise existing processes across divisions.
- Reconcile a substantial volume of lease data, including historical billing transactions, clauses, rent reviews, guarantees, and renewal terms.
- Define a future-state reporting model that met operational, management, and strategic data needs.
- Ensure scalability for future enterprise initiatives.
The complexity of the data and the need for precision demanded a meticulous approach.
Solution
Elwyn led the end-to-end documentation and validation of ‘As-Is’ and ‘To-Be’ processes, ensuring all integrations, reporting needs, and system dependencies were captured and addressed. The approach included:
- Managing detailed data extraction, transformation, and loading (ETL) activities.
- Conducting rigorous reconciliation against monthly rent rolls during data rehearsals to ensure accuracy.
- Providing business leadership to guide solution design and key decision-making with SAP RE-FX and Microsoft BI partners.
Elwyn’s expertise ensured the technical solution aligned with GPT’s operational requirements and strategic goals.
Outcome
Elwyn successfully implemented SAP RE-FX and Microsoft BI, replacing the legacy CTI system with minimal disruption to business operations. Key achievements included:
- A clean post-implementation internal audit by PwC, with no findings or recommendations – a rare and noteworthy accomplishment.
- Enhanced business capability to manage leases, reporting, and data-driven decision-making across all property divisions.
- Establishing a scalable and integrated platform to support GPT’s ongoing growth and future acquisitions.
Elwyn’s leadership ensured a seamless transition and positioned GPT for long-term success.
