Overview
Charter Hall, one of Australia’s leading fully integrated property companies, manages $80.9 billion in property and funds across 1,700+ properties. As an existing Yardi customer, Charter Hall initiated a project to review and enhance its forecasting and valuation processes, which were hosted in a third-party system.
The goal was to standardise and streamline operations to support strategic growth while maintaining the existing cost/resource base.
Challenge
Charter Hall faced several challenges in its forecasting and valuation processes:
- Each sector operated with different systems and procedures, creating inconsistencies.
- The executive team required a standardised approach to align operations with strategic objectives.
- The project needed to move off the incumbent platform within a tight timeline to avoid costly renewal fees.
- Data in upstream systems (e.g., Deal Management, Lease Management, Outgoings, Hierarchies) needed to be harmonised to enable end-to-end throughput.
The implementation of a unified property forecasting, valuation, and capex forecasting solution was critical to achieving these goals.
Solution
Elwyn was engaged to project manage and provide subject matter expertise in the design and delivery of the initiative. Key contributions included:
- Guiding and directly contributing to all major project phases, including governance, process design, data integration, reporting, testing, and change management.
- Leveraging prior implementation experience and close working relationships with Yardi to deliver practical, real-world solutions.
- Ensuring alignment across sectors and harmonising data to enable consistent processes and reporting.
Outcome
The project’s success was attributed to several factors working in unison:
- An engaged and motivated client team, from executive leadership to business-as-usual (BAU) levels, empowered quick and decisive responses to challenges.
- Elwyn’s expertise and practical approach ensured tangible outcomes, aligning processes and systems with Charter Hall’s strategic objectives.
- The streamlined forecasting and valuation solution supported the company’s growth while maintaining operational efficiency.
By delivering a unified and scalable solution, Elwyn enabled Charter Hall to achieve its goals within the required timeline, avoiding renewal fees and enhancing operational alignment.
