Overview
CareFlight embarked on a critical payroll system implementation managed entirely by an external vendor. Initially scheduled for earlier delivery, the project experienced a six-month delay due to poor schedule transparency, shifting vendor requirements, and misalignment on deliverables and timelines.
Challenge
CareFlight faced ongoing project slippages caused by:
- Lack of visibility into the vendor’s progress.
- Unclear roles and responsibilities among stakeholders.
- A high-level, non-specific project schedule provided by the vendor.
- Frequent unplanned or unclear vendor requests, which undermined governance and progress tracking.
These issues eroded project confidence, delayed progress, and created significant challenges in maintaining accountability and alignment.
Solution
Elwyn was engaged to restore project discipline and clarity by establishing an integrated, detailed schedule aligned with business requirements and deliverables. Key actions included:
- Defining agreed milestones and timelines, syndicated with all stakeholders.
- Introducing weekly governance forums and structured review sessions to ensure accountability.
- Developing governance packs for transparent reporting and progress tracking.
- Engaging stakeholders to ensure traceability and alignment with tasks and deliverables.
- Implementing weekly tracking mechanisms to monitor progress, identify slippages, and reallocate focus as needed to maintain momentum.
Outcome
Elwyn’s intervention brought immediate structure, transparency, and accountability to the project. Both the vendor and CareFlight aligned on a shared, detailed project schedule with clear short- and medium-term objectives. Weekly reporting enabled CareFlight’s leadership team to proactively address delays and stay on course for a successful Go-Live.
The project now benefits from robust governance, improved visibility, and stakeholder alignment, ensuring the payroll system implementation meets its Go-Live commitments.
